WWW.RIGIDSTEEL.COM

Rigid Steel FAQ

 

Do you make the parts you sell? - No I don't. All the body panels and parts I sell are items I purchase from various manufacturers. I specialize in installing body panels and replacing steel body kits for more information regarding shop rates etc...click here Custom fabrication is available but I have limited time so I offer the service only on vehicles that are brought here.

Do you have a printed catalog? - No, our website is our catalog.

How Do I Order? - There are 3 easy ways to order from us:

1 - By Mail...To assure fast, dependable service when ordering by mail, please use the appropriate part number and a brief descripton for each item. To be double sure the part number you ordered is correct for your application please include the make model and year of the vehicle. To avoid uninterrupted service, please include a daytime phone number in case we need to contact you regarding your order.

2 - By FAX...For your convenience our FAX line is availbale to process your orders 24 hours a day...seven days a week. Our FAX number is (339) 219-3385

3 - By Internet...Visit our website to place your order 24 hours a day via our secure order page.

When will my order be shipped? - Orders are processed in as timely a manner as is possible for us. Expect delivery of your parts within 2-3 weeks from the time of order.

How will my order be shipped? - We ship via, U.S. Postal and Common Carrier (truck freight). We utilize whichever service that will, in our experience, be the most reliable in getting your items to your area in the most efficient manner.

Customer Service - Although I do my best not to make errors, I am only human and stuff happens. If for any reason you should have a problem please call me or email me right away and I will do my best to correct any errors. I want you to be happy with my products and service. If you have any suggestions to help make purchasing parts from me better, I am always willing to listen. We are trying hard to become the number 1 source for parts and we can use all the help we can get. For more information on our policies, please click here.

What do I do if I the item I receive is lost or damaged during shipping? - It is rare but should an item either arrive damaged or is lost you should file a claim with the shipper right away. Lost and damged freight is the sole responsibilty of the carrier. I will be happy to furnish you with any information that may assist you in your claim. All freight, espescially body panels and body kits should be inspected by you before you accept them. It is easiest to get a settlement from the freight company if the damage is noticed at time of delivery.

Who am I? - I have owned jeeps since I was 10 years old. My first jeep was a 1952 CJ3A that I completely rebuilt with my dad. I still have that jeep some 27 years later. Since then my father and I have had many jeeps that we have worked on and restored over the years. My father and I began a jeep parts and service business when I was 13 years old, that I have gained a wealth on knowledge from. I have travelled all over the country jeeping in all kinds of terrain and in jeeps of many different configurations. With this wealth on experience I have ventured out on my own with my welding and fab shop and virtual jeep parts store. Having made many friends and had many jeeping experiences through the years I can offer you the best source for quality parts and advice. I do my best to be available on the phone as often as possible. Please call whenever you need advice or parts and I will do my best to return your calls and help in any way possible.